We get it, sometimes things just don’t work out; if, for any reason you are unhappy with your purchase, we will happily provide you with a refund or exchange in-store, or a refund online, subject to the following: 

For Change of Mind/incorrect fit: 

Products must be in their original condition; by this, we mean: 

• Item(s) should be in an unworn, unused condition and [for those items in boxes or sealed containers] in their original packaging, with barcoded ticket intact/attached. 
• Beauty products must be returned with their tamper seals intact. 
• 3 for 2 items can be returned individually but will be refunded based on the promotional price paid. 
• If the original purchase contained a free item, this item must also be returned 
• Items with hygiene seals must be returned with the seals intact (such as our adhesive products). 

We are unable to offer a refund on any Gift cards, e-Gift cards or sexual wellness products, such as vibrators.  

We are unable to offer exchanges on any online orders returned to us by post. If you would like a different product, you will need to return the original item back to us and place a new order for your preferred product. 

Returns witout a proof of purchase, can be exchanged in-store for other items of equal or higher value, or for a gift card of the same value [for returns in-store and by post]. 

Returns that are incomplete, unsaleable or do not meet the above conditions may be rejected, with all or part of the original price paid withheld. We will assess each return based on the above criteria and remain in contact with you at every step of your returns process. 

All our products are of the highest quality, created in timeless shapes and shades; if the conditions within this returns policy are met, there is no date by which a return must be made. 

Your statutory rights are not affected. 

Faulty Items 

If you believe your item is faulty, please contact our customer service team with: 

• Your order number 
• A clear photo of the fault 
• A brief description of the issue 

We’ll review your request and get back to you as quickly as possible. If your item is confirmed to be faulty, we’ll offer you a full refund or replacement, including return postage costs. 

How to Return an Item - UK 

• Cost: GBP £3.99 
• Timing: 3–5 business days from dispatch